Refund and Returns Policy
Customer satisfaction is our priority.
Return Eligibility
Products may be eligible for return within 7 days of delivery if:
- The item is damaged during shipping.
- The wrong product was delivered.
- The product has a verified manufacturing defect.
- The item remains unused and in its original packaging.
- All accessories, manuals, warranty cards, and original invoices are included.
Non-Returnable Items
Returns will not be accepted for:
- Products damaged through misuse or negligence
- Items with missing accessories or packaging
- Products modified or repaired by unauthorized persons
- Clearance, special-order, or customized products (unless defective)
Refund Process
After receiving and inspecting the returned item, approved refunds will be processed using the original payment method or store credit, depending on the circumstances.
Exchange Policy
Eligible products may be exchanged for the same item or another product of equal value, subject to stock availability.
Return Shipping
If the return is due to our error or a defective product, return shipping costs will be covered by SOUNDCITY. Otherwise, customers may be responsible for return shipping charges.
Contact Us
For any questions regarding orders, returns, warranties, or technical support, please contact our customer support team. We are committed to providing prompt assistance and ensuring your satisfaction.